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Service Level Agreement
We are not sure if you have ever read a multi-page hard to read service level agreement from web hosting providers. Gilbohost believes in uptime and reliability of your website and applications. We are obsessed about security, reliability, and great hardware to keep your website up an running. We eat live and breath server technology!
The Gilbohost SLA Promise is simple and it's something we stand behind and here is what
we promise!
Quality Components
The Gilbohost Hosting Platform is built with high quality hardware, network providers,
and the servers are stabilized and secured by seasoned system administrators.
Intelligent & Fast Acting Staff
The Gilbohost Support Platform will provide you with the most accurate technical answer
in the easier to understand language possible. The support teams goal is to
provide solutions to problems and go the extra mile.
Gilbohost Honesty
Above all things you will receive nothing less than brutal honesty from us at
all times. The Gilbohost team has built a reliable infrastructure that we
are very proud of. When a problem occurs we will make every attempt
to provide you straight answers that are both honest and timely!
The Gilbohost SLA Promise is simple. We despise unscheduled downtime and unless your the cause of the problem we will credit your account 1 day of free service for every 60 minutes of unscheduled downtime. There are no catches downtime means that your website doesn't load, email is broken, database is non-functional.
Our goal is simple - 100% uptime, all the time and on an occasion when an
anomaly takes place we want to provide you the insurance and peace of mind that
we are on top of the problem.
